LotsofPlants

Jeff Hoffman 3 months ago

Buyer beware !! Bought a yellow peony For over $100 from them . I received it on a Thursday, opened it up and it was in rough shape. I planted it and tried to nurse it back, but it did not make it. Sent them emails immediately on Sunday ,been calling many many many times and leaving voicemails for days I have heard nothing from them This place has the worst customer service that I have ever dealt with

Cate Glenn 3 months ago

DO NOT BUY PLANTS FROM THIS COMPANY!!! I was most disappointed with the two, near-dead Ruby Slippers Hydrangea I received AND the lack of communication from the company. I opened the shipping box immediately. The box wasn’t damaged, but these were not the “healthy” plants advertised on the website. Both 3 gallon plants were wilted beyond recovery and near dead. I phoned, sent an email with photos, and sent additional photos requested by the company. This is day three and still no reply to my follow-up emails. I have planted the hydrangea in the hopes of a miraculous recovery - emphasis on recovery- and plan to file a claim with my credit card company to dispute the charge because Lots of Plants has made NO effort whatsoever to resolve this issue.

Wally Turnbull Edited 4 months ago

Bad quality and no support. We purchased $1000 worth of expensive azaleas from this company with very disappointing results and no customer service. We are experienced gardeners. We followed their instructions to a tee including late fall planting. Two of the ten plants died. The remaining plants, while living are weak but we are nursing them. (Since the original review most of the plants have died.) When we contacted Lots of Plants to inquire about replacements we received no response to multiple attempts. With persistence we reached someone who simply said no replacements and no help. We feel that our purchase was large enough to have merited a more helpful response. We were looking for a specific variety of azalea and happy to find it on the Lots of Plants website but should have dug deeper. Apparently they are mostly a reseller and don't grow all of their plants which explains why some get good plants and some get poor quality. Their website says that of their plants are grown "within the area." We have found another place to order the replacements at less than half this cost and the plants are bigger, healthy, and gorgeous. Read reviews and support policies before you ord

DT Skiles 6 months ago

Our favourite local nursery closed and sold out to a data center. The other option had limited stock. So I decided to take a risk because mail order off a Facebook ad is normally a default “no” from me. But I have to say - they were big, beautiful, and arrived fast. I’m really impressed.

Jomur Islam a year ago

I purchased a Crown Jewel Gardenia from Lots of Plants, along with their custom soil mix. Shipping was impressively fast, which I appreciated. However, the plant arrived with several issues: multiple leaves had holes, there were white frosty spots (which I documented while the plant was still in its original container), and some new buds and leaves were scorched and shriveled. I understand that gardenias are finicky, especially when grown indoors, and starting off with a stressed plant greatly reduces its chances of survival. I contacted the owner with detailed photos, but my concerns were outright dismissed, with the claim that the plant was perfectly healthy. I’m continuing to monitor it for now, but at $93 for the plant alone, I expected a much healthier specimen.